Restaurants & Bars at Hotel Dona Filipa

• Kamal Restaurant - main restaurant, international and local cuisine, theme evening buffets (fish market buffet on Wednesdays and Champagne buffet on Sundays)
• Dom Duarte Grill Restaurant - International cuisine, fine dining, à la carte (close during summer)
• Duques Lounge Bar - Cocktail Bar - fully renovated!
• Pool bar (seasonal)

Leisure facilities at Dona Filipa Hotel

• 3 floodlit tennis courts
• Heated outdoor swimming-pool
• Massages and beauty treatments at a fee
• Vale do Lobo Beach (Free concession during summer with sun loungers and towels), 3 min. walking distance
• Billiard and Game room
• Kangaroo Club, children’s facilities from 6 months to 12 years with pool, sports and learning programs. Supervised by professional staff

Other services

• Free WIFI Internet
• Free Private parking
• Free shuttle to San Lorenzo and Pinheiros Altos golf courses (max. 7 golfers)
• Business Centre
• Babysitting on request
• 24hrs doctor on call
• Dogs welcome
• Florist service
• Luggage storage
• Non-smoking hotel
• Valet parking & bellboy service

Facilities within Vale do Lobo Resort

• Vale do Lobo Royal Spa (500 m distance)
• Health club (800 m)
• Horse riding facilities
• Mini-golf
• Bicycling
• Football pitch
• 2 golf courses: Vale do Lobo Royal and Ocean
• Several restaurants and bars

Safety and Hygine Procedures at Hotel Dona Filipa

Reception Procedures: Social distancing and Hand Hygiene

• Acrylic protection barriers in place at the reception desk
• Branded signs in place to measure social distancing whilst waiting for service
• Hourly cleaning of all desk and common utensils (pens, ATM, furniture)
• Cleaning of computer, keyboard and card terminal after every check in / check-out
• Hand sanitiser dispensers in place in all public areas

Housekeeping and Cleaning Measures

• Frequent cleaning and disinfecting of all public areas
• Strong disinfecting agent used in all bathrooms, followed by adequate rinsing
• Alcohol based sanitiser to clean areas and amenities not suited to disinfectant, eg: phones, TV remotes, door handles, lift buttons etc
• Laundry washed in cycles of a minimum of 70°C
• Hotel rooms deep cleaned after checkout
• Maintain disinfectant levels at maximum normative levels for both the water distribution network and the swimming pools
• Whilst hotel rooms are being cleaned, neither guests nor their pets will be able to remain in their rooms. There will be a two to three hour window allocated for cleaning rooms from start to finish. A courtesy card detailing instructions for this process will be provided by our team during your stay.

Buffets

• The buffet is no longer self-service. It is now served as a showcase event by the waiting team.
• Staff will wear gloves and PPE in the buffet service area
• Acrylic barriers are in place
• Signage establishes the social distancing of guests as they wait their turn at the buffet

Restaurants

• Adoption of acrylic protection barriers on tables or reduction in occupancy of spaces by 1/3 to maintain the distance between customers
• Seating sessions implemented to reduce the number of diners in restaurants at one time
• Back and front of house teams (including servers) to wear gloves and relevant PPE
• Outside seating has been increased
• Reservations are now mandatory

Bars

• Acrylic protection barriers at the main bar counter
• Reduction of allocated places by 1/3
• Signage establishes the social distancing of guests as they wait their turn at the bar